Help Center

Most problems on a browser video chat come down to permissions, a weak connection or an old browser. Start here; if nothing works, the contact details are at the bottom.

Updated October 6, 2026

01 My camera is black or my mic is silent

Check the address bar for a camera or mic icon and set both to Allow for faceflow.cam.
Quit video-call or recording apps that could be holding on to your webcam.
On iOS, head to the Settings app, find the browser you use, and switch on its webcam and mic access.
After switching a permission, refresh faceflow.cam so the change takes effect.

02 Matches take a long time

Busy hours bring faster matches; late morning in your time zone can be quieter.
Try your phone data instead of Wi-Fi (or the other way round) to test the connection.
Try text or voice mode, which need less bandwidth than video.

03 The video freezes or lags

Move closer to your router or turn off downloads running in the background.
Older browsers struggle with live video, so install any pending browser update.
If the other person's video freezes, tap next; the problem is often on their side.

04 Coins or VIP did not arrive

Purchases usually appear within a minute. If yours has not, reload the page, then email [email protected] with your user ID and the payment receipt.

05 Account and data

FaceFlow starts you as a guest, so there is no password to forget. For sign-in linking, account removal or a data request, the address is [email protected].